RealGreen by WorkWave launches Customer Notifications for communications management

RealGreen by WorkWave, a software solution for the green industry, recently launched Customer Notifications, a new feature aiming to help businesses automate their most important customer communications, separating transactional messages from marketing communications and ensuring customer communications are delivered automatically via email and SMS.

“This solution will be monumental in helping our customers save time and energy on back-end communications and administrative work and will allow them to put more focus on delivery and growth ahead of their busy seasons,” says Kevin Kemmerer, CEO of WorkWave. “Designed specifically for the communication needs of lawn and landscape providers, Customer Notifications can be quickly adopted to help transform their communication with customers, improve cash flow and boost overall business efficiency.”

Customer Notifications currently supports email and SMS options for pre-service notifications, post-service confirmations, new service welcome messages and payment reminders. This automation is designed to help businesses create reliable and trustworthy relationships with their own customers. Without having to concern themselves with managing communication, service providers can then focus more on service and delivery, providing a better service that is more likely to lead to a recurring customer or positive reference, according to the company. 

“Customer Notifications being implemented into RealGreen has definitely been a game changer for us,” says Robyn Perrier of Arcadia Tree and Lawn Care. “Prior to Customer Notifications, I would have to go through every call ahead manually, print off a list, text the people who wanted to be texted, emailed the people who wanted to be emailed and called the people who wanted to be called. With Customer Notifications automatically doing a lot of these things, as well as sending invoicing out automatically after a job has been posted to production, (it) has made my life a whole lot easier.” 

RealGreen by WorkWave aims to be a solutions that allows customers to focus on growing their business and providing the best services. Other notable features of Customer Notifications to help achieve this goal include: 

• Branch-specific customization that ensures each location maintains its unique brand identity while delivering consistent, professional communications.
• A filtering system that puts operators in complete control of message delivery.
• An automated system that handles communications without requiring constant management or monitoring — a “set-it-and-forget-it” program.

Customer Notifications is now available for all customers who utilize RealGreen’s industry-leading CRM, Service Assistant 5.