7 workshops to create new National Strategy on Quality of Care, Patient Safety and Patient Engagement in Healthcare Service Provision


The WHO Office on Quality of Care and Patient Safety in Athens, Greece, is organizing a series of 7 workshops across Greece in order to develop a new National Strategy on Quality of Care, Patient Safety and Patient Engagement in Healthcare Service Provision (or High Quality of Care to Greece (HQC-2-Greece)). The workshops aim to gather feedback and employ a co-creation approach, engaging stakeholders from diverse levels of care in a bottom-up methodology.

Seven regions, 7 workshops

Although reform of the Greek health-care system has made significant progress in recent years, it still grapples with challenges such as organization of services and patient awareness on quality of care and patient safety, leading to uneven health-care quality across regions and providers. Tailored policies and evidence-based strategies are imperative to address these disparities. 

Greece is actively bolstering its health-care sector through initiatives like improving medical training, strengthening primary care and integrating digital health technologies. These efforts, backed by financial support from Greece’s Recovery and Resilience Plan and the European Union (EU) Cohesion Policy, aim to upgrade infrastructure and foster a more equitable, efficient and patient-centric health-care system. 

Two-and-a-half-day workshops will be conducted with a tailored approach in each of the 7 health regions in Greece during March and May 2024, addressing region-specific health-care challenges. 

The 7 workshops will conclude with the development and adoption of the new National Strategy on Quality of Care, Patient Safety and Patient Engagement, which will be finalized and launched at the end of 2024. This strategy is set to substantially transform the health-care system, establishing a precedent for collaborative development with all health-care regions and advocating a bottom-up approach within the WHO European Region.

The workshop locations and dates are as follows:

  • Athens: 20–21 March (1st Health Region of Attica);
  • Thessaloniki: 8–9 April (3rd Health Region of Central and Western Macedonia);
  • Thessaloniki: 11–12 April (4th Health Region of Eastern Macedonia and Thrace);
  • Larisa: 17–18 April (5th Health Region of Thessaly and Central Greece);
  • Piraeus: 8–9 May (2nd Health Region of Piraeus and Aegean Islands);
  • Patra: 20–21 May (6th Health Region of Peloponnese, Ionian Islands, Epirus and Western Greece);
  • Heraklion: 28–29 May (7th Health Region of Crete).

The workshops’ objectives focus on:

  • introducing the project: presenting an overview of the project, including its background, objectives and stakeholders involved;
  • sharing local and international experiences: providing insights into the current health-care landscape of the region, supplemented by experiences from international contexts and similar projects within the WHO European Region;
  • discussing perspectives of national and international experts: facilitating meaningful dialogues among national and international experts in health care, focusing on policy development for enhancing quality of care and ensuring patient safety;
  • engaging stakeholders: actively involving local and national stakeholders in evaluating the project’s impact on the Greek health-care sector, and gathering feedback through group discussions and interviews regarding project outcomes.

HQC-2-Greece: addressing disparities through a co-creation approach

The Greek Ministry of Health and WHO/Europe, through its Athens Office, with critical funding from the EU’s Directorate-General for Structural Reform Support, are paving the way for the transformation of the Greek health-care system by creating the first National Strategy on Quality of Care, Patient Safety and Patient Engagement in Greece. 

The comprehensive strategy focuses on effectiveness, patient safety and patient-centeredness, defining clear actions that will play a pivotal role in the Greek health-care system. More specifically, the strategy includes the establishment of quality governance initiatives, interventions to foster the development of clinical guidelines and ensure patient safety at all levels of care, training programmes for health-care workers, and mechanisms to increase patient awareness of quality of care and patient safety. Additionally, the strategy emphasizes the implementation of a reporting system, at the national level, to address patient safety incidents.



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